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General Frequently Asked Questions 1. What are the business office hours?Our business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. Emergency calls are taken 24-hours a day at 255-7871. Occasionally, the office closes for training and/or other special purposes. Notice of such is posted in the front door window stating when the office will reopen. 2. How do I establish new service? New customers may come by the business office at 16318 Great Oaks Drive (located on Great Oaks Drive, next to the fire station) to fill out the paperwork and pay the deposit. Or call 255-7871 x502 to pay by credit card. A $100.00 deposit is required of all customers. There is also a non-refundable administration fee of $25.00. The $100.00 deposit will be refunded after the account is closed, provided there is no balance due on the account. If the customer is moving into a new home (still in the builder's name) a call should be placed to the office to make sure a Water & Wastewater Certificate of Occupancy has been issued. Customer's should not move into a home where a Water and Wastewater Certificate of Occupancy has not been issued. 3. When is the water bill due? District Adds Fees for Late Payment of Utility Bills EFFECTIVE AUGUST 1, 2007 On August 1, 2007, utility customers that fail to pay their bill by the due date will be subject to a $25 fee. This fee is in addition to the 15% late charge currently charged on accounts for late payments. Service re-connect fees have also been increased. Currently, customers whose payments are late are charged a fee equivalent to 15% of the outstanding balance the next business day following the due date. The new $25 fee will be applied to accounts whose bill is still unpaid 15 days following the due date. If accounts are still not paid 20 days following the due date, the customer's water will be disconnected. The re-connect service charge is $30 during business hours and $75 for after hours. The new fees are only applicable to customers that do not pay their utility bills by the due date. If you have questions about the utility rates or fees, please call the District Utility office at 255-7871, option 1. Utility payments can be made with checks, cash, or credit cards. Additional payment options include bill-pay and ACH payments directly from your bank account. Credit card payments can also be taken over the phone. 4. Who do I call if I have a question about my water bill? All questions regarding your water bill should be directed to the Brushy Creek MUD office, 255-7871 ext 502. 5. When are board meetings held? The Board of Directors meet the second and fourth Thursday of every month. Brushy Creek MUD is governed by a five-member Board of Directors. Each elected official serves a four (4) year term. Elections are held every two years on the first Saturday in May. An agenda is posted in the glass case bulletin board at the office. It is also posted at the Williamson County Courthouse in Georgetown, Texas as well as on our website at www.brushycreekmud.org . The public is always welcome at these meetings. 6. Where do I get Up-To-Date Information? District information is also posted on the marquee signs throughout the neighborhood. 7. In what county do we live in? Williamson County. |
Williamson County Frequently Asked Questions 1. Whom do I call if I have a medical or a fire emergency? Dial 911. 2. Whom do I call if I suspect vandals or see other suspicious activity? Williamson County Sheriff at 943-1300 or 911 if it is an emergency. 3. Who maintains the roads in Brushy Creek? Williamson County Road Administration. Call them at 930-4300. 4. Where do I pay my taxes? Williamson County Tax office collects the taxes for Brushy Creek MUD. Their number is 934-1601. 5. Where is the nearest hospital? Round Rock Hospital is located east of the district on FM 620, just a short distance from the MUD. Their phone number is 341-1000. 6. Who do I call regarding loose/dangerous animals? Williamson County Animal Control. Their phone number is 943-1300. |
Installation Permits Frequently Asked Questions 1. What are the requirements for installing a water softener?Brushy Creek Municipal Utility District (Brushy Creek MUD) requires that any company installing a water softener or any other water treatment device in the District provide a bond to the District office. This requirement insures that the company which installs your water softener will take out a permit and do the installation properly within the rules and regulations of the District. These regulations are those of the Uniform Plumbing Code and are designated to keep sewage from possibly contaminating your softener and drinking water. If the installation is done by a company not bonded with the District, the resident risks disconnection of water service. It is our policy not to recommend any particular company. We have found that most companies servicing our customers are willing to provide a bond to the District and install their equipment under the rules and regulations of the District. Please call the MUD office at 255-7871 if you plan to have a water softener installed, we will tell you whether or not the company you have selected is bonded with the District. 2. What are the requirements for installing a sprinkler system? Brushy Creek Municipal Utility District (Brushy Creek MUD) requires that any company installing a sprinkler system in the District provide a bond to the District office. This requirement insures that the company which installs a sprinkler system will take out a permit and do the installation properly within the Rules and Regulations of the District. Residents may install a lawn sprinkler themselves. A bond is not required for homeowners, however a permit is required. Permits may be obtained at the District office. Or from this website, www.brushycreekmud.com . The permit is $20.00. Residents will have ten (10) days after installation to call the District office for an inspection. There is no charge for the inspection. |
Utilities and Water Frequently Asked Questions 1. What are the water and wastewater rates?The water rates for a standard household meter are: $14.00 minimum $2.75 per 1,000 gallons from June-September $2.10 per 1,000 gallons from Oct-May The sewer rates for a standard household meter are: 8.00 minimum 1.90 per 1,000 gallons Audited average of 7,000 gallons is used until winter average is established. Brushy Creek MUD uses a sewer average of four (4) months water consumption. The months used to average the sewer rates are November through February of each year. Residents can control their annual bills to some extent by being very conservative during these four months. Upon request, a six month consumption history may be used to adjust your bill below the 7,000 gallon district average. 2. Who do I call if I have a water leak? Brushy Creek MUD is responsible for maintenance and repair of its water and sewer mains throughout the District. The District's mains run to the meter from the street. The resident is responsible for any leaks from the meter to the house. District employees cannot repair your plumbing or fix leaks on your property. If you have a problem, please call a plumber. If you see a leak at the meter and cannot tell whether it is on the District's side or your side, please call us and we will check it to determine whose problem it is. Anytime you notice water running in the street, please call 255-7871. If it is after hours, the answering service will take the call and notify the proper personnel. Water leaks cost everyone! 3. What is the hardness of the water? Customers will ask what the hardness of the water is so they can set their softeners properly. The latest laboratory report indicated that the hardness of the District's water is 255 milligrams (mg) per liter (255mg/l). or approximately 15 grains. The laboratory reports will list the hardness of the water in milligrams, but the softener companies want the hardness in grains. There is a formula for converting milligrams to grains. That formula is: Hardness X .0584=grains. 4. Who provides electricity to Brushy Creek MUD? TXU Electric. Call them at (800) 242-9113. Pedernales Electric. Call them at (888) 554-4732. 5. Who provides gas service to Brushy Creek MUD? Atmos Energy. Call them at (866) 332-8667. |
Parks and Pools Frequently Asked Questions 1. When do the swimming pools open?Creekside will be open in May; for weekends only prior to Memorial Day. Cat Hollow will open in May with limited hours. Both pools will start regular hours through the first day of school in August. The pools may have limited hours the month of September depending on staff availability. The pools are normally open from 1:00 P.M. to 9:00 P.M.; The public swimming hours are published in the District newsletter each Spring. Copies are available for pickup. 2. What are the fees and/or charges to swim in the pools? There are two options for public swim. (1) Purchase a swim tag, which allows you to use all District owned pools at any time they are open, or (2) Purchase a day tag at the pool. The cost of the swim tags and/or day tags will be published in the District newsletter each Spring. Swim tags can be purchased by non-residents, up to 50 families. 3. Do you offer swim lessons? Yes. Brushy Creek MUD offers swim lessons every swim season. There are several swim lesson sessions this year!! Please see the Parks and Recreation page for specific details. 4. What are the pool rules? 1. No glass containers. 2. No running. 3. No diving in the shallow end. 4. No abusive or foul language. 5. U.S. Coast Guard life jackets and floats are permitted. 6. Only playing objects designed for use in the water and under 30" in diameter will be allowed. 7. Children eight (8) years of age and under must be within an adults body length of the supervising person, who shall be over sixteen (16) years of age. 8. Only small children and supervisors are allowed in the baby pool. 9. No smoking in the pool area. 10. No alcoholic beverages, illegal drugs, firearms or fireworks will be allowed. 11. No loitering around the life guard stands. 12. Any behavior considered by lifeguards to be considered dangerous in the Pool or the pool area is prohibited. 5. What are the pool and park locations? The parks and pools are at the following locations. Brushy Creek North Park - 4.9 acre park located at the end of Park Drive. Turn off Great Oaks onto Park Avenue, 4000 Park Dr. Cat Hollow Park & Pool - 11.45 acre park & pool area located at 8600 O'Connor Drive. Community Park - 22.7 acres located at 16318 Great Oaks Dr. Creekside Park & Pool - 3.69 acre park & junior Olympic size pool located at 4300 Brushy Creek Rd. (Brushy Creek/Hairy Man Road). Pepper Rock Park - 5 acre park located at the corner of Great Oaks Drive and Pepper Rock Drive. 8609 Pepper Rock Dr. Racine Woods Park - 0.65 acre park located at the corner of Racine and Monona Avenue. 8174 Racine Trl. Shirley McDonald Park - 7.596 acre park located on the corner of Great Oaks Drive and Hairy Man Road. 4390 Brushy Creek Dr. Sendero Springs Park - 1.10 acre park and pool located at 4203 Pasada Ln. 6. What are the park rules? The park rules are as follows: Hours. Open from 6:00 AM until 10:00 PM. 1) No smoking in playground areas. 2) No littering - put in trash receptacles. 3) All pets must be leashed and cleaned up after. 4) No illegal drugs, firearms, or fireworks. 5) No excessive consumption of alcohol. 6) No destruction or defacing of structures. 7) No abusive or foul language. 8) No motorized vehicle in park or greenbelt. 9) No ground fires are permitted. The District offers a $500.00 reward for information that leads to the arrest of vandals. |
Trash & Recycling Frequently Asked Questions 1. Who do I call for garbage pick up? Round Rock Refuse was the successful bidder for consolidated solid waste (trash) & recycling services for all MUD residents beginning January 1, 1998. Their number is 255-4980. Mandatory fees for trash pickup will appear on all customer's utility bills monthly. Trash pickup will be automatic and will be billed in advance. Since trash is billed in advance new customers will have full or pro-rated charges for the previous month. 2. What is the cost for garbage pick up? NEW Trash Rates effective 2006 The Brushy Creek MUD Board of Directors approved an increase in the trash rates to $13.00 for garbage only, $14.00 for garbage plus recycling, $15.00 for customers who request two garbage carts, and $16.00 for customers who request two garbage carts plus recycling. 3. Do you offer recycling? Yes. Residents who elect to recycle, should fill out a request for recycling and turn it in to the MUD office. Once the request is received by the MUD office, it will be faxed to Round Rock Refuse. A recycle bin should be delivered to your home within the next week to ten days. If you do not receive a bin, please call Round Rock Refuse at 255-4980. Recyclable items that are accepted: newspaper, magazines, white office paper, aluminum, steel and tin cans, milk jugs, clear and colored plastic bottles (please remove any caps or lids off the plastic bottles). Thanks for recycling! 4. What are the collection days for garbage pick up? Collection days for all of Brushy Creek South (includes Brushy Creek South, Cat Hollow, Highlands, Meadows, Village and Woods of Brushy Creek) will be on Wednesdays. Collection day for Brushy Creek North and Sendero Springs is on Thursdays. |
